I have had some truly frustrating interactions with the ONLY pediatric orthopedic surgeon/doc in our immediate area/health network. At one point, when I was seeking to understand why my 18mo had contracted a 1-in-225,000 spinal infection, he said "who knows why anything happens, things happen because they happen" and I thought my head was going to come off. My best tactic is to say "if this was your kid, what would you want to know and how would you be considering the options?" It seems to get them out of auto-pilot because it makes it personal and puts them in our shoes.
I have had some truly frustrating interactions with the ONLY pediatric orthopedic surgeon/doc in our immediate area/health network. At one point, when I was seeking to understand why my 18mo had contracted a 1-in-225,000 spinal infection, he said "who knows why anything happens, things happen because they happen" and I thought my head was going to come off. My best tactic is to say "if this was your kid, what would you want to know and how would you be considering the options?" It seems to get them out of auto-pilot because it makes it personal and puts them in our shoes.